{"id":2362,"date":"2022-04-14T16:38:39","date_gmt":"2022-04-14T16:38:39","guid":{"rendered":"https:\/\/cfacanada.org\/iiroc-internal-investigations-and-client-complaints\/"},"modified":"2023-03-17T20:10:46","modified_gmt":"2023-03-17T20:10:46","slug":"iiroc-internal-investigations-and-client-complaints","status":"publish","type":"post","link":"https:\/\/cfacanada.org\/fr\/iiroc-internal-investigations-and-client-complaints\/","title":{"rendered":"IIROC Proposed Amendments respecting Reporting, Internal Investigation and Client Complaint Requirements"},"content":{"rendered":"
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IIROC Proposed Amendments respecting Reporting, Internal Investigation and Client Complaint Requirements<\/h1>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n\n\n

T\u00e9l\u00e9charger le PDF :<\/h2>\n\n\n\n

IIROC Internal Investigations and Client Complaints<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n

<\/p>\n\n\n\n

R\u00e9sum\u00e9 de la lettre :<\/h2>\n\n\n\n

L’OCRCVM a propos\u00e9 de modifier diverses r\u00e8gles relatives aux processus de traitement des plaintes des clients, dans le but de clarifier les attentes des autorit\u00e9s de r\u00e9glementation et de r\u00e9duire les exigences de d\u00e9claration redondantes. Alors que les exigences actuelles de ComSet en mati\u00e8re de d\u00e9claration sont prescriptives, les modifications introduisent une d\u00e9finition de la \u00ab\u00a0faute grave\u00a0\u00bb qui est davantage fond\u00e9e sur des principes et qui exigerait des courtiers qu’ils d\u00e9clarent une liste sp\u00e9cifique d’activit\u00e9s (telles que le vol, les violations importantes des informations personnelles des clients), mais aussi d’autres actions pour lesquelles il existe un risque raisonnable de pr\u00e9judice important pour les clients ou les march\u00e9s financiers, ou un non-respect important des exigences de l’OCRCVM, des lois sur les valeurs mobili\u00e8res ou de toute autre loi applicable. Les modifications permettraient d’axer les rapports sur les questions qui pr\u00e9occupent le plus le personnel de l’OCRCVM. Les courtiers seraient tenus de mener des enqu\u00eates internes et de faire rapport \u00e0 l’OCRCVM s’ils apprennent que le courtier, une personne agr\u00e9\u00e9e ou un employ\u00e9 peut avoir commis une faute grave, dans les d\u00e9lais prescrits. Les modifications codifient \u00e9galement certaines bonnes pratiques en ce qui concerne les proc\u00e9dures de traitement des plaintes des clients, notamment en supprimant la distinction entre les plaintes verbales et \u00e9crites, en fixant des d\u00e9lais pour le r\u00e8glement interne des diff\u00e9rends, en interdisant l’utilisation du terme \u00ab\u00a0ombudsman\u00a0\u00bb pour les services de r\u00e8glement interne des diff\u00e9rends et en exigeant des courtiers qu’ils documentent chaque plainte de client et y r\u00e9pondent d’une mani\u00e8re qu’un investisseur raisonnable consid\u00e8re comme efficace, \u00e9quitable et rapide. En outre, l’OCRCVM republie les modifications publi\u00e9es pour la premi\u00e8re fois en 2019 \u00e0 la r\u00e8gle 9500, qui \u00e9limine la restriction actuellement impos\u00e9e \u00e0 l’OSBI de partager des informations avec le personnel de l’OCRCVM.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Aper\u00e7u des commentaires du Conseil :<\/h2>\n\n\n\n

Le Conseil estime que les modifications propos\u00e9es fournissent une analyse rigoureuse des exigences existantes en mati\u00e8re de rapports et exposent de mani\u00e8re appropri\u00e9e les changements visant \u00e0 \u00e9liminer les rapports redondants tout en se concentrant sur les questions potentiellement pr\u00e9judiciables.<\/p>\n\n\n\n

Nos principaux commentaires sont r\u00e9sum\u00e9s ci-dessous :<\/p>\n\n\n\n

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  • Nous sommes particuli\u00e8rement favorables \u00e0 l’obligation de signaler (et d’enqu\u00eater sur) les fautes graves par l’interm\u00e9diaire de ComSet (Complaints and Settlement Reporting System).<\/li>\n\n\n\n
  • Nous pensons qu’il sera particuli\u00e8rement important que les courtiers disposent d’orientations pour les aider \u00e0 identifier les \u00ab\u00a0fautes graves\u00a0\u00bb, compte tenu de la nature subjective de la d\u00e9finition actuelle.<\/li>\n\n\n\n
  • Nous ne pensons pas qu’un crit\u00e8re d’importance soit appropri\u00e9 pour les violations des lois sur les valeurs mobili\u00e8res ou d’autres lois. \u00c0 notre avis, les infractions aux lois (sur les valeurs mobili\u00e8res ou autres) devraient soulever des questions importantes en mati\u00e8re de conduite et devront \u00eatre signal\u00e9es et faire l’objet d’une enqu\u00eate dans tous les cas.<\/li>\n\n\n\n
  • Nous pensons que le cadre du syst\u00e8me canadien de traitement des plaintes pour l’ensemble des services financiers pourrait et devrait \u00eatre consid\u00e9rablement simplifi\u00e9.<\/li>\n\n\n\n
  • Nous soutenons fermement l’obligation d’effectuer les rapports des entit\u00e9s de surveillance dans ComSet.<\/li>\n\n\n\n
  • Il serait utile qu’un r\u00e9gulateur particulier ait l’autorit\u00e9 et la capacit\u00e9 de transf\u00e9rer efficacement une plainte au bon forum si elle est initialement d\u00e9pos\u00e9e aupr\u00e8s du mauvais organisme de r\u00e9gulation ou de l’autorit\u00e9 de r\u00e9solution des plaintes.<\/li>\n\n\n\n
  • Nous continuons d’exhorter l’OCRCVM et les autres organismes de r\u00e9glementation qui traitent les plaintes des consommateurs \u00e0 rechercher d’autres moyens de partager et d’analyser les donn\u00e9es afin d’identifier les probl\u00e8mes syst\u00e9miques sur le march\u00e9 et pour les investisseurs.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    T\u00e9l\u00e9charger le PDF : IIROC Internal Investigations and Client Complaints R\u00e9sum\u00e9 de la lettre : L’OCRCVM a propos\u00e9 de modifier diverses r\u00e8gles relatives aux processus de traitement des plaintes des clients, dans le but de clarifier les attentes des autorit\u00e9s de r\u00e9glementation et de r\u00e9duire les exigences de d\u00e9claration redondantes. Alors que les exigences actuelles […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[111,1],"tags":[],"class_list":["post-2362","post","type-post","status-publish","format-standard","hentry","category-iiroc-fr","category-uncategorized"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"Robert Decher","author_link":"https:\/\/cfacanada.org\/fr\/author\/robert\/"},"yoast_head":"\nIIROC Proposed Amendments respecting Reporting, Internal Investigation and Client Complaint Requirements - CFA Societies Canada<\/title>\n<meta name=\"description\" content=\"The proposal to require every prospectus amendment to be filed as an amended and restated prospectus rather than in the form of a \u201cslip sheet\u201d amendment may have unintended consequences. 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