{"id":2617,"date":"2023-01-31T14:52:15","date_gmt":"2023-01-31T14:52:15","guid":{"rendered":"https:\/\/cfacanada.org\/?p=2617"},"modified":"2023-03-17T19:33:52","modified_gmt":"2023-03-17T19:33:52","slug":"amf-second-consultation-regulation-respecting-complaint-processing-and-dispute-resolution-in-the-financial-sector","status":"publish","type":"post","link":"https:\/\/cfacanada.org\/fr\/amf-second-consultation-regulation-respecting-complaint-processing-and-dispute-resolution-in-the-financial-sector\/","title":{"rendered":"AMF – Second consultation – Regulation respecting complaint processing and dispute resolution in the financial sector"},"content":{"rendered":"
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AMF – Second consultation – Regulation respecting complaint processing and dispute resolution in the financial sector<\/h1>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n\n\n

T\u00e9l\u00e9charger le PDF :<\/h2>\n\n\n\n

AMF – Second consultation – Regulation respecting complaint processing and dispute resolution in the financial sector<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n

<\/p>\n\n\n\n

R\u00e9sum\u00e9 de la lettre :<\/h2>\n\n\n\n

L’AMF a publi\u00e9 pour consultation une nouvelle version du projet de R\u00e8glement sur le traitement des plaintes et le r\u00e8glement des diff\u00e9rends dans le secteur financier. L’avis de consultation ainsi que le projet de r\u00e8glement sont disponibles dans la section \u00a0\u00bb Consultations publiques \u00a0\u00bb du site Web de l’AMF. La premi\u00e8re version de ce projet de r\u00e8glement, publi\u00e9e \u00e0 l’automne 2021, a suscit\u00e9 de nombreux commentaires, notamment quant au fardeau de conformit\u00e9 r\u00e9glementaire qu’elle imposait. Ainsi, certaines r\u00e8gles et pratiques ont \u00e9t\u00e9 revues afin de permettre une plus grande flexibilit\u00e9 pour les institutions financi\u00e8res, les interm\u00e9diaires financiers et les agents d’\u00e9valuation de cr\u00e9dit dans le traitement des plaintes, tout en maintenant l’objectif de l’AMF de veiller \u00e0 ce que les plaintes des consommateurs soient trait\u00e9es de mani\u00e8re \u00e9quitable.<\/p>\n\n\n\n

L’AMF pr\u00e9voit d’organiser une r\u00e9union d\u00e9but janvier 2023 pour discuter des changements et r\u00e9pondre aux questions des participants. Elle pr\u00e9voit \u00e9galement d’aborder les nouvelles r\u00e8gles applicables \u00e0 la d\u00e9claration des r\u00e9clamations \u00e0 l’AMF.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Aper\u00e7u des commentaires du Conseil :<\/h2>\n\n\n\n

Le Conseil continue de soutenir les efforts visant \u00e0 renforcer et \u00e0 harmoniser le processus de traitement des plaintes dans les divers secteurs financiers au Qu\u00e9bec et estime qu’un certain nombre de dispositions propos\u00e9es dans le projet de r\u00e8glement constituent une am\u00e9lioration par rapport \u00e0 la r\u00e9glementation existante, notamment<\/p>\n\n\n\n

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  • la notion d’un ensemble commun de r\u00e8gles relatives au traitement \u00e9quitable des plaintes<\/li>\n\n\n\n
  • la possibilit\u00e9 pour les institutions financi\u00e8res d’identifier les probl\u00e8mes r\u00e9currents et de prendre des mesures pour y rem\u00e9dier<\/li>\n\n\n\n
  • un processus qui permet une r\u00e9solution plus rapide des plaintes qui peuvent \u00eatre trait\u00e9es efficacement dans les 10 jours suivant leur r\u00e9ception. Pour les autres types de plaintes, y compris celles o\u00f9 le plaignant est un client vuln\u00e9rable, la possibilit\u00e9 de prolonger le d\u00e9lai de traitement d’une plainte au-del\u00e0 de 60 jours jusqu’\u00e0 90 jours.<\/li>\n<\/ul>\n\n\n\n

    En ce qui concerne la d\u00e9finition de la plainte elle-m\u00eame, le projet de r\u00e8glement propose une d\u00e9finition plus large que dans la consultation initiale. Toutefois, une plainte devrait \u00e9galement couvrir les clients potentiels ainsi que les anciens clients des institutions cit\u00e9es.<\/p>\n","protected":false},"excerpt":{"rendered":"

    T\u00e9l\u00e9charger le PDF : AMF – Second consultation – Regulation respecting complaint processing and dispute resolution in the financial sector R\u00e9sum\u00e9 de la lettre : L’AMF a publi\u00e9 pour consultation une nouvelle version du projet de R\u00e8glement sur le traitement des plaintes et le r\u00e8glement des diff\u00e9rends dans le secteur financier. L’avis de consultation ainsi […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[105],"tags":[],"class_list":["post-2617","post","type-post","status-publish","format-standard","hentry","category-amf-fr"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"clloyd@cfacanada.org","author_link":"https:\/\/cfacanada.org\/fr\/author\/clloydcfacanada-org\/"},"yoast_head":"\nAMF - Second consultation - Regulation respecting complaint processing and dispute resolution in the financial sector - CFA Societies Canada<\/title>\n<meta name=\"description\" content=\"The Council strongly supports initiatives to re-examine potentially predatory lending activity impacting consumers and believes additional guardrails are required to alleviate some of the predatory pricing concerns.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cfacanada.org\/fr\/amf-second-consultation-regulation-respecting-complaint-processing-and-dispute-resolution-in-the-financial-sector\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AMF - 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