{"id":2734,"date":"2022-02-09T19:27:53","date_gmt":"2022-02-09T19:27:53","guid":{"rendered":"https:\/\/cfacanada.org\/?p=2734"},"modified":"2023-03-17T19:31:57","modified_gmt":"2023-03-17T19:31:57","slug":"discussion-questions-in-fsra-information-guidance-complaints-resolution-policy-framework-and-best-practices","status":"publish","type":"post","link":"https:\/\/cfacanada.org\/fr\/discussion-questions-in-fsra-information-guidance-complaints-resolution-policy-framework-and-best-practices\/","title":{"rendered":"Discussion Questions in FSRA Information Guidance \u2013 Complaints Resolution: Policy Framework and Best Practices"},"content":{"rendered":"
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Discussion Questions in FSRA Information Guidance \u2013 Complaints Resolution: Policy Framework and Best Practices<\/h1>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n\n\n

T\u00e9l\u00e9charger le PDF :<\/h2>\n\n\n\n

Discussion Questions in FSRA Information Guidance \u2013 Complaints Resolution: Policy Framework and Best Practices <\/a><\/p>\n\n\n\n

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R\u00e9sum\u00e9 de la lettre :<\/h2>\n\n\n\n

Les ACVM ont propos\u00e9 de cr\u00e9er un groupe consultatif d’investisseurs (le groupe), afin de mieux repr\u00e9senter les points de vue des investisseurs individuels par l’interm\u00e9diaire d’un groupe pancanadien plut\u00f4t que par le biais d’un engagement ad hoc avec divers membres des ACVM ou par des lettres de commentaires. Le panel est cens\u00e9 repr\u00e9senter un \u00e9ventail diversifi\u00e9 d’int\u00e9r\u00eats d’investisseurs, \u00eatre ind\u00e9pendant des ACVM tout en ayant un acc\u00e8s direct \u00e0 ces derni\u00e8res, et les ACVM investiront des ressources pour soutenir le panel. Il s’attachera \u00e0 fournir des commentaires sur les r\u00e8gles et politiques propos\u00e9es par les CSA. Le panel pourra utiliser un certain nombre de m\u00e9thodes pour obtenir des informations, notamment des groupes de discussion et des enqu\u00eates. Les demandes d’adh\u00e9sion seront sollicit\u00e9es d\u00e9but 2022 (5 \u00e0 9 membres) et les membres seront r\u00e9mun\u00e9r\u00e9s pour leur travail. Le groupe devrait se r\u00e9unir au moins une fois par trimestre, fournir un rapport annuel sur ses activit\u00e9s et assister \u00e0 la r\u00e9union des pr\u00e9sidents de l’ASC pour rendre compte des questions sp\u00e9cifi\u00e9es par l’ASC. Le projet de mandat d\u00e9finit un certain nombre de points op\u00e9rationnels, notamment le processus de s\u00e9lection des membres, la dur\u00e9e des mandats du panel et les attentes en mati\u00e8re de divulgation des conflits.<\/p>\n\n\n\n

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Aper\u00e7u des commentaires du Conseil :<\/h2>\n\n\n\n

Le CAC estime qu’un m\u00e9canisme de r\u00e9solution des litiges \u00e9quitable et impartial, facile \u00e0 comprendre et accessible dans les diff\u00e9rents domaines des services financiers, est essentiel pour favoriser la confiance des consommateurs. Du point de vue des consommateurs de services financiers, les r\u00e8gles de r\u00e9solution des plaintes ne doivent pas compliquer davantage l’\u00e9ventail actuel des m\u00e9canismes de traitement des plaintes et de r\u00e9solution des litiges.<\/p>\n\n\n\n

Le CAC soutient le processus actuellement en cours par divers organismes de r\u00e9glementation qui examinent le cadre des services de r\u00e8glement des diff\u00e9rends dans tous les domaines de la r\u00e9glementation des services financiers, y compris le minist\u00e8re des Finances du Canada, l’AMF, l’ACFC et les examens ind\u00e9pendants qui ont lieu actuellement en ce qui concerne l’OSBI. Le CAC encourage les agences gouvernementales et les organismes de r\u00e9glementation \u00e0 examiner les meilleures pratiques dans les \u00e9cosyst\u00e8mes financiers mondiaux et \u00e0 collaborer en vue d’une plus grande harmonie syst\u00e9mique et pour aider \u00e0 combler les lacunes politiques qui pourraient \u00eatre identifi\u00e9es.<\/p>\n\n\n\n

L’une des principales pr\u00e9occupations li\u00e9es \u00e0 l’examen de la structure appropri\u00e9e pour le traitement des plaintes et le r\u00e8glement des diff\u00e9rends est le fait que les syst\u00e8mes de traitement des plaintes du Canada sont fragment\u00e9s et ne peuvent pas \u00eatre facilement compris de mani\u00e8re holistique du point de vue d’un consommateur de services financiers. Le cadre du syst\u00e8me canadien de traitement des plaintes pour l’ensemble des services financiers pourrait \u00eatre consid\u00e9rablement simplifi\u00e9 et fond\u00e9 sur un mandat d’int\u00e9r\u00eat public large et primordial.<\/p>\n\n\n\n

En outre, les plaintes peuvent \u00eatre un indicateur avanc\u00e9 des questions politiques sous-jacentes et des d\u00e9fis pratiques qui ne peuvent souvent \u00eatre r\u00e9solus que par des activit\u00e9s de r\u00e9glementation ; il est donc important de faciliter une fonction de renseignement sur les plaintes et le partage des donn\u00e9es relatives aux plaintes entre les r\u00e9gulateurs.<\/p>\n\n\n\n

En ce qui concerne la fonction de r\u00e8glement externe des diff\u00e9rends (\u00a0\u00bb RED \u00ab\u00a0), le CAC encourage l’ARSF \u00e0 envisager de tirer parti des m\u00e9canismes de RED existants au Canada qui sont efficaces, accessibles et transparents, en tant que principe fondamental du cadre strat\u00e9gique. Le CAC soutient fermement qu’il ne devrait y avoir qu’un seul organisme de CED pour un secteur de services financiers particulier. La consolidation des CED entre les diff\u00e9rents secteurs devrait se poursuivre, car elle constituerait un avantage net pour l’industrie, mais surtout att\u00e9nuerait la confusion des consommateurs de services financiers. La concurrence entre les organismes de r\u00e8glement extrajudiciaire des litiges aboutit \u00e0 un nivellement par le bas et \u00e0 un pr\u00e9judice net pour le consommateur de services financiers, le plaignant et l’\u00e9cosyst\u00e8me dans son ensemble. Le CAC encourage l’ARSF et les autres organisations \u00e0 harmoniser davantage les exigences et les travaux dans ce domaine.<\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00e9l\u00e9charger le PDF : Discussion Questions in FSRA Information Guidance \u2013 Complaints Resolution: Policy Framework and Best Practices  R\u00e9sum\u00e9 de la lettre : Les ACVM ont propos\u00e9 de cr\u00e9er un groupe consultatif d’investisseurs (le groupe), afin de mieux repr\u00e9senter les points de vue des investisseurs individuels par l’interm\u00e9diaire d’un groupe pancanadien plut\u00f4t que par le […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[122,109],"tags":[],"class_list":["post-2734","post","type-post","status-publish","format-standard","hentry","category-fsra-fr","category-csa-fr"],"acf":[],"featured_image_src":null,"author_info":{"display_name":"katie@sparkadvocacy.ca","author_link":"https:\/\/cfacanada.org\/fr\/author\/katiesparkadvocacy-ca\/"},"yoast_head":"\nDiscussion Questions in FSRA Information Guidance \u2013 Complaints Resolution: Policy Framework and Best Practices - 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